When users encounter with the issue of Gmail forwarding not working then start by launching Google Chrome on computer and then proceed to Gmail.com. From upper-right corner of the Gmail window, tap on gear icon and choose see all settings. Now, choose forwarding and IMAP/POP tab at the top of the page. Lastly, choose to add a forwarding address in the forwarding section. These are the steps that users need to follow to resolve Gmail forwarding not working issue.
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If you have set up email forwarding in the past or one of the specific mail forwarding filters, you might need to disable it.
Go to Settings and select Forwarding and POP/IMAP.
Check Disable forwarding.
Select Save Changes.
Regards, Will Joe